Refund and Return Policy for Quantumboltpc
Effective Date: January 5, 2025
Address: 1398 Colony Dr, Saline, Michigan (MI), 48176, United States
Phone Number: (734) 470-6029
Email: info@quantumboltpc.com
Website: quantumboltpc.com
At Quantumboltpc, we are committed to ensuring customer satisfaction with our luxury wristwatches. If you are not completely satisfied with your purchase, our Refund and Return Policy provides a clear process for returning items or requesting refunds.
1. Eligibility for Returns
1.1 Return Window:
Products are eligible for return within 30 days from the date of delivery. After 30 days, we regret that we cannot accept returns or issue refunds.
1.2 Condition of Items:
To qualify for a return:
- The product must be unused and in its original condition.
- All original packaging, tags, manuals, and accessories must be included.
- Proof of purchase, such as a receipt or order confirmation, must be provided.
1.3 Non-Returnable Items:
The following items are not eligible for return:
- Customized or personalized watches.
- Gift cards.
- Items purchased on final sale or clearance.
2. Return Process
2.1 Initiating a Return:
To initiate a return, contact our customer service team at info@quantumboltpc.com with your order number and details of the item you wish to return.
2.2 Return Authorization:
Once your return request is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to send the product back.
2.3 Shipping Costs:
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Quantumboltpc recommends using a trackable shipping method to ensure the safe return of your product.
2.4 Return Address:
Returns should be sent to:
Quantumboltpc Returns Department
1398 Colony Dr, Saline, Michigan (MI), 48176, United States
3. Refund Policy
3.1 Refund Eligibility:
Refunds are processed after we receive and inspect the returned item to ensure it meets the eligibility criteria.
3.2 Refund Amount:
- Refunds will be issued for the purchase price of the returned item, excluding original shipping charges.
- If the return is due to a defective or incorrect item, the original shipping cost will also be refunded.
3.3 Refund Method:
Refunds will be issued to the original payment method used at checkout. Please allow 7-10 business days for the refund to appear in your account, depending on your financial institution.
4. Exchanges
4.1 Eligibility for Exchanges:
If you wish to exchange an item for a different model or size, please contact us at info@quantumboltpc.com. Exchanges are subject to product availability.
4.2 Exchange Process:
Exchanges follow the same process as returns, and a new order will be placed for the replacement item once the returned product is received and inspected.
5. Damaged or Defective Items
5.1 Inspection Upon Delivery:
Please inspect your order upon delivery. If you receive a damaged or defective item, notify us within 7 days of delivery.
5.2 Resolution Options:
We will offer a replacement, repair, or full refund for items verified as defective or damaged during transit.
6. Canceling an Order
6.1 Before Shipment:
Orders can be canceled for a full refund if the cancellation request is made before the item is shipped. Please contact us immediately at (734) 470-6029 or info@quantumboltpc.com.
6.2 After Shipment:
If the order has already been shipped, you may follow the return process outlined above once the product is delivered.
7. Contact Us
For any questions or concerns regarding this Refund and Return Policy, please contact us:
Phone: (734) 470-6029
Email: info@quantumboltpc.com
Website: quantumboltpc.com
Quantumboltpc is committed to providing a seamless and satisfactory shopping experience for all our customers. This Refund and Return Policy ensures clarity and transparency, allowing you to shop with confidence.